Customer Survey Name: Email:* Title: Company: Key Excellent 1 2 3 4 5 Good 1 2 3 4 Average 1 2 3 Fair 1 2 Poor 1 Operations 1) How do you rate our performance on pick ups?:* 2) How do you rate our performance on deliveries?:* 3) Do we respond to your questions and concerns timely and effectively?:* 4) Effective communication of information.:* 5) Rate the overall knowledge/professionalism of the operations personnel.:* Billing 6) How do you rate the timeliness of our billing:* 7) How do you rate the accuracy of our billing?:* 8) Rate our response time to questions and concerns regarding invoices.:* 9) Rate the overall knowledge / professionalism of our billing personnel.:* Safety 10) Rate the driver's adherence to onsite safety requirements.:* 11) Do we provide appropriate and safe equipment?:* 12) Are the drivers courteous and cooperative?:* 13) Rate the overall knowledge/professionalism of the drivers.:* Overall 14) Do you feel we understand and meet your requirements?:* 15) Rate Rush Trucking's responsiveness to customers needs.:* 16) How would you rate Rush Trucking on industry knowledge?:* Would you recommend us to other companies?:* [select] Very Likely Most Likely Likely Least Likely Not Likely Is there anything Rush Trucking should stop doing? Please explain: Is there anything Rush Trucking should keep doing? Please explain: Is there anything Rush Trucking should start doing? Please explain: General Comments: