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Customer Survey
Name:
Email:
*
Title:
Company:
Key
Excellent
1
2
3
4
5
Good
1
2
3
4
Average
1
2
3
Fair
1
2
Poor
1
Operations
1) How do you rate our performance on pick ups?:
*
2) How do you rate our performance on deliveries?:
*
3) Do we respond to your questions and concerns timely and effectively?:
*
4) Effective communication of information.:
*
5) Rate the overall knowledge/professionalism of the operations personnel.:
*
Billing
6) How do you rate the timeliness of our billing:
*
7) How do you rate the accuracy of our billing?:
*
8) Rate our response time to questions and concerns regarding invoices.:
*
9) Rate the overall knowledge / professionalism of our billing personnel.:
*
Safety
10) Rate the driver's adherence to onsite safety requirements.:
*
11) Do we provide appropriate and safe equipment?:
*
12) Are the drivers courteous and cooperative?:
*
13) Rate the overall knowledge/professionalism of the drivers.:
*
Overall
14) Do you feel we understand and meet your requirements?:
*
15) Rate Rush Trucking's responsiveness to customers needs.:
*
16) How would you rate Rush Trucking on industry knowledge?:
*
Would you recommend us to other companies?:
*
[select]
Very Likely
Most Likely
Likely
Least Likely
Not Likely
Is there anything Rush Trucking should stop doing? Please explain:
Is there anything Rush Trucking should keep doing? Please explain:
Is there anything Rush Trucking should start doing? Please explain:
General Comments: